BETTER AIR EXCHANGE/WARRANTY AUTHORISATION POLICY
BetterAir products can only be exchanged.
• All BetterAir Products sold by Gravity Trading Group Pty Ltd provide a Warranty valid for a period of 1 year from the date of first delivery.
• Gravity Trading Group Pty Ltd warrants all systems to be free of defects in materials and workmanship subject to the warranty conditions as listed here.
We are happy to exchange any product that meets the following criteria:
• The merchandise was purchased from Gravity Trading Group Pty Ltd via:
• All exchanges must be authorised within 7 days of original receipt of delivery and not used.
• All returned merchandise is subject to inspection.
• Merchandise must be in its original packaging.
• Any merchandise returned damaged will be denied. You will be responsible for shipping costs back to you.
TO REQUEST AN EXCHANGE OR REPLACEMENT:
1. Please ship your merchandise accompanied by this completedform to the address above. Please also include your original invoice.
2. Damaged merchandise and packages received with C.O.D. will not be accepted and will be refused.
3. Please include a return self-addressed pre-paid bag with your original product so that we can send your exchange back to you. As we are not liable for any product that is sent back to us that goes missing in transit, we strongly recommend that you use a method that has tracking i.e. express post or parcel post bag. Alternatively, please complete the below Postage Charge Authorisation section, and we will arrange for your product to be shipped out to you.
4. If you have any questions, please email us at
5. Please note:
Replacement items are not shipped until the returned item(s) is/are received, inspected and approved by our exchange department. Exchanges are usually completed within 7-10 business days including transit time. Time may vary by location. **Proof of shipping is not proof of delivery, so we highly recommend you ship your exchange with a tracking number to ensure your package arrives to us.
Reason for exchange/return: ______________________________________________________________________________
Postage Charge Authorisation
Credit Card -- -- -- Credit Card Type (circle one): Visa MasterCard
Authorized Shipping & Handling Amount: $10 (Flat $10.00 delivery charge Australia-wide)
By signing this document, I authorize Gravity Trading Group Pty Ltd to charge my credit card for the authorised amount above.
Cardholder Signature: ________________________________________
Printed Name: ____________________________________________