Gravity offers One Year Warranty, subject to the terms and conditions for each product. This warranty only applies to purchases of Products (see specific Product Warranty documents in their section) purchased after June 2019 and manufactured after July 1, 2019 and only to the original Purchaser of the Product.
To be eligible for warranty repair or replacement, Purchaser must notify GRAVITY within thirty (30) days of discovering of any apparent defect in materials or workmanship. Before Purchaser may return a Product for warranty service or repair, Purchaser must first obtain a returned material authorization (RMA) number from GRAVITY.
To obtain the RMA number Owner must provide an original proof of purchase. For additional information, to notify GRAVITY of an apparent defect in materials or workmanship, or to request an RMA number, visit www.gravitytradinggroup.com.
Purchaser is solely responsible for complying with all RMA instructions provided by GRAVITY including but not limited to adequately packaging the Product for shipment to GRAVITY and for all packaging and shipping costs. GRAVITY will pay for returning to Purchaser any Product that GRAVITY repairs or replaces under warranty. GRAVITY reserves the right to determine, in its sole discretion, whether a returned Product is covered under warranty. If GRAVITY determines that any returned Product is not covered under warranty or is otherwise excluded from warranty coverage, GRAVITY may charge Purchaser a reasonable handling fee and return the Product to Purchaser, at Purchaser’s expense, or offer Purchaser the option of handling the Product as a non-warranty return.